Privacy Policy

At Héros de Famille, we place the utmost importance on protecting your personal data. This privacy policy describes how we collect, use, and safeguard your information when you use our website and services.

1. Data Controller

The data controller is:

Héros de Famille
contact@herosdefamille.com

2. Personal Data Collected

We may collect the following types of personal data:

• First and last name
• Postal address
• Email address
• Phone number
• Payment information
• Purchase history
• Browsing data (IP addresses, cookies)

3. Purposes of Data Processing

Your personal data are collected for the following purposes:

• Processing and tracking your orders
• Managing customer service
• Sending newsletters and promotional offers (with your consent)
• Improving our products and services
• Statistical analysis and audience measurement
• Compliance with legal and regulatory obligations

4. Legal Basis for Processing

The processing of your data is based on:

• Performance of a contract (order management)
• Your consent (sending marketing communications)
• Our legitimate interests (service improvement)
• Compliance with legal obligations (invoice retention)

5. Data Recipients

Your data may be shared with:

• Service providers (delivery, secure payment)
• Competent authorities in case of legal obligation

6. Data Retention Period

Your data are retained for the time necessary to fulfill the purposes for which they were collected, unless otherwise required by law.

• Customer account data: until the account is deleted
• Order data: 10 years (legal obligation)
• Marketing data: 3 years after the last contact

7. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: Obtain confirmation that your data are being processed and request a copy
• Right to rectification: Request the correction of inaccurate data
• Right to erasure: Request the deletion of your data
• Right to restriction: Request the suspension of processing your data
• Right to object: Object to the processing of your data on legitimate grounds
• Right to data portability: Receive your data in a structured format
• Right to withdraw consent at any time

To exercise these rights, please contact us at: [Contact Email]

You also have the right to lodge a complaint with the competent supervisory authority (e.g., the CNIL in France).

8. Data Security

We implement appropriate security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

9. Cookies

We use cookies to enhance your experience on our site. You can manage your cookie preferences through your browser settings.

10. Changes to the Privacy Policy

We reserve the right to modify this policy at any time. Changes will be effective upon posting on our website.

11. Contact

For any questions regarding this privacy policy, please contact us at:

contact@herosdefamille.com